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Terms & Conditions

PAYMENT SERVICE PROVIDER

Payment service provider

Paytrail Plc (2122839-7) is a collecting payment service provider and an authorized payment institution that works in cooperation with Finnish banks and credit institutions. Paytrail Plc is shown as the payment recipient on your bank or credit card statement. Paytrail Plc will transfer the payment to the merchant. For reclamations, please contact the the merchant directly.

Paytrail Plc, Business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com

By ordering in our online store, you agree to the Terms of Nordic Topline. 

DELIVERIES

The products are delivered from Logitrail Ltd storage.  

Orders made before 12.00 on non-holiday weekday processed the same day and are typically delivered within 1-4 days within Finland.
International orders may be delivered within 2-7 days.

‘Days’ in this sense is referred to Monday-Friday.

We reserve all stock items to may be sold out before we can update the site. In this case, we will contact the customer with more information and new estimated delivery. The customer has the right to cancel the purchase at no cost if the item is not in stock. The packages are delivered by mail or another carrier to deliver. Customs and import VAT and any other expenses associated with delivery outside of Finland that can occur is the responsibility of the customer to pay.

Delivery delays

Sometimes arise delivery delays by our suppliers beyond our control. This may occur, for example when a supplier can not meet its delivery obligations to us or problems in the manufacturing process. If this happens, we disclaim liability to the customer for the damage that the delay is accomplished. You can trust that we will always notify you of the delivery is delayed. You as a customer the right to cancel the purchase at no cost at the delivery delay.

Transportation

Nordic Topline is responsible for transportation to our customers. You and transportation company assumes the risk of returning to us.

Damaged goods

When you receive your goods, it is essential that you check your order immediately. If you have received faulty or damaged goods, please contact us as soon as possible by e-mail customerservice@nordic-topline.fi

Right of withdrawal and purchase

Private Customers under the Distance Contracts right to 14 days. This means that the customer has the right to cancel your purchase within 14 days after you have received the goods. Return the product must be unused and in their original packaging. When exercising the right of withdrawal/return of goods, the customer for the return shipping.

Claims

Any change/returns sent to:

Nordic Topline 
Kannistontie 120 VA14
33880 Lempäälä, Finland

Reservations

We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during the Force Majeure below.

Protection of personal data

In connection with the registration and ordering, you agree that we store and use your data in our operations solely to complete and provide the service that you expect from us. According to GDPR (General Data Protection Regulation), you have the right to get the information we have stored on you, and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service (preferably by e-mail customerservice@nordic-topline.fi). We also declare that we will not sell or transfer any personal data (see our Privacy Policy).

Not collected packages

If your package arrives at a distribution point is sent a notification via email or SMS to you. You, the customer is responsible for the mobile phone number, the address and the email address you entered is correct.
If you do not pick up your package, you will be charged an administrative fee of 15€.

Force Majeure

In the event of war, natural disasters, strikes, government decisions and similar circumstances beyond our control which is not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement/pledge, shall constitute the basis that we are released from our obligations to fulfill that contract.

 

 

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